Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Riviera
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a personalized gift voucher at your home. The lucky recipient can then book their dates at Hôtel Riviera.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an unforgettable experience, our boxes include stays, wellness moments, and gourmet getaways at our Hôtel Riviera establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order in our official Hôtel Riviera store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up directly on site when placing your order. Digital delivery is immediate, while the personalized box is sent to your home. The recipient can then book their dates at Hôtel Riviera.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to offer a unique experience to your loved ones at Hôtel Riviera.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your online purchase. You can then share the group gift via email or link, and the recipient can book their dates directly with the Hôtel Riviera establishment.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at Hôtel Riviera. You can select the amount that fits your budget from the available options, such as the Romantic Weekend Escape at 505 € or the Art of Savoring the Weekend at 403 €.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option. Enjoy your experience with Hôtel Riviera.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Hôtel Riviera.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer varied experiences to your loved ones. All your gift boxes will be grouped into a single order for simplicity, at Hôtel Riviera.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Hôtel Riviera website.
How do I purchase or give a gift box?
To offer a Hôtel Riviera gift box, choose your box from our selection, add it to your cart, and personalize it with a message. You will immediately receive a digital or home gift voucher that the recipient can use to book their stay according to their availability.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box to your loved ones and let them choose the experience. The beneficiary can then select from our stays, wellness moments or gourmet getaways according to their preferences, at our Hôtel Riviera establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Our stay packages, wellness moments, and gourmet getaways offer flexibility to book your dates as you wish, at our establishment Hôtel Riviera.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your Hôtel Riviera gift box. We will respond within 48 business hours to assist you best in using your Hôtel Riviera gift box.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Riviera is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form for any questions related to your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order and fully enjoy your experience at Hôtel Riviera.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Our opening hours are from Monday to Friday, 9 AM to 6 PM, at our establishment, Hôtel Riviera.
Is there a dedicated customer service for gift boxes?
The customer service of Hôtel Riviera is available to answer all your questions regarding your gift box. You will find all the necessary information on our website or directly at our establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your Hôtel Riviera gift box. You will find information about booking, validity, and included services to fully enjoy your wellness and gastronomic experience.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, particularly those offering wellness moments or stays. You can enjoy our aqua-relaxation area with a heated pool, sauna, hammam, and jacuzzi, as well as treatments and massages in our cabins, some of which are double for sharing a unique moment. Check the details of your gift box to know the services included in your experience at Hôtel Riviera.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an Hôtel Riviera gift box has access to the same services as other customers, such as the wellness area with a pool, sauna, and hammam, or the gastronomic restaurant L'Alchimiste.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find all the details about your stay, your access to the spa, or your dinner at the restaurant, to fully enjoy your experience at Hôtel Riviera.
Is parking included in my gift box?
Parking is not included in the Hôtel Riviera gift boxes. For your convenience, parking spaces are available near the establishment.
Is breakfast included in my gift box?
Breakfast is included in some Hôtel Riviera gift boxes, such as the Romantic Weekend Escape or the Art of Savoring the Weekend. Check the services included in your gift box to confirm its inclusion.
Is special attention given to the recipient of a gift box?
A romantic and personalized welcome awaits you during your stay at the Hôtel Riviera. Every detail is designed to enhance your experience, whether it's in your intimate room, during your dinner at the Alchemist restaurant, or while you relax at the spa.
Is a welcome drink included in my gift box?
The presence of a welcome drink in your gift box depends on the specific conditions of the establishment. Our gift boxes usually include a warm welcome and high-end services for an unforgettable stay at Hôtel Riviera.
Should we bring towels to the Spa?
Towels are provided when you access the spa at Hôtel Riviera. Therefore, you don't need to bring any. Fully enjoy your relaxation moment at our Hôtel Riviera establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them to your liking. Our stay packages, wellness moments or gourmet getaways are suitable for all occasions at Hôtel Riviera.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and delivered immediately according to your preferences, with privileged access to our 4-star hotel, our spa, and our restaurant, for an unforgettable experience at Hôtel Riviera.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume. Take advantage of this opportunity to offer exceptional moments to your loved ones at Hôtel Riviera.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized gift boxes for corporate committees, with preferential rates and options tailored to your needs. Our boxes include exceptional stays, wellness moments, and gourmet getaways to provide an unforgettable experience for your employees at our Hôtel Riviera establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the purchase conditions at our establishment, Hôtel Riviera.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the package, but you will be able to express your satisfaction and contribute to the improvement of our services at Hôtel Riviera.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website, including opening hours and reservation conditions. Our gift boxes include stays, wellness moments, and gourmet getaways for an unforgettable experience at our establishment, Hôtel Riviera.
Is there a dress code for the gift box?
The dress code for the restaurant at Hôtel Riviera is smart casual. You can enjoy your stay with ease, without strict dress code constraints, while respecting the refined atmosphere of our establishment.
From what age can I get a treatment?
The minimum age to enjoy a treatment in our spa is 16 years. Our double cabins allow you to share a unique moment as a couple or with friends. Enjoy this relaxing and well-being experience at our Hôtel Riviera establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the Hôtel Riviera establishment.
How can one access the hotel from the airport?
To get to Hôtel Riviera from the airport, you can choose to take a taxi or rent a car. The establishment is ideally located just steps away from Lac du Bourget and only 200 meters from the train station, making your arrival at Hôtel Riviera easy.
Is the establishment accessible to people with reduced mobility?
The accessibility of Hôtel Riviera for people with reduced mobility is ensured through adapted infrastructure. The establishment offers rooms and common areas designed to facilitate access and comfort for all visitors.
Are pets allowed in the establishment?
Hôtel Riviera accepts pets, subject to the specific conditions of the establishment. For a peaceful stay, it is advisable to check the terms directly with the hotel.
Where can I find the menus?
The menus for the L'Alchimiste restaurant are available on the detailed sheet of each package or directly on the Hôtel Riviera website. There, you will find a gourmet and refined cuisine that will enhance your stay or your wellness day.
What are the hours of operation?
The opening hours of Hôtel Riviera vary depending on the services. During your stay, you can enjoy the wellness area, the restaurant, and the rooms according to the time slots defined by the Hôtel Riviera establishment.
Is there parking available near the establishment?
Hôtel Riviera has a nearby parking lot to make your stay more convenient. Ideally located just 200 meters from the train station, our establishment offers you practical and comfortable access. Make the most of your experience at our hotel, Hôtel Riviera.
What are the delivery methods for gift boxes/vouchers?
The Hôtel Riviera gift boxes can be sent by email or delivered to your home. You will immediately receive a personalized digital gift voucher, or you can choose to have it physically delivered to the address of your choice. Enjoy the unforgettable experience offered by our establishment, Hôtel Riviera.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose between immediate digital delivery or home postal delivery, to offer an exceptional moment to your loved ones at Hôtel Riviera.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for Hôtel Riviera, including stays, wellness moments, and gastronomic experiences. These boxes can be customized and given in digital format or delivered to your home, for an unforgettable experience at our Hôtel Riviera establishment.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay at Hôtel Riviera. The physical format is available for in-person delivery or postal mail, depending on your preference.
Is the box presented in a neat packaging?
Our gift boxes are presented in elegant and careful packaging, for a pleasant and refined opening experience, in line with our establishment, Hôtel Riviera.
Is the gift box available in a digital format (e-gift box)?
Yes, our gift boxes are available in digital version. You can choose immediate email delivery for a quick handover to the recipient. Take advantage of this practical option with Hôtel Riviera.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. The box is sent in digital format or to your home, depending on your choice, with varying shipping costs depending on the option chosen, at our establishment Hôtel Riviera.
Do you deliver gift boxes internationally?
Hôtel Riviera gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination. You can offer an exceptional moment with our stays, spa access, or gourmet dinners, for an unforgettable Hôtel Riviera gift.
What are the delivery times for gift boxes by mail?
Hôtel Riviera gift boxes are sent within 24 hours digitally, or within 3 to 5 business days by mail. You can customize your gift box as you wish and benefit from immediate delivery in the digital Hôtel Riviera format.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Hôtel Riviera gift boxes are sent immediately in digital format or to your home, depending on your choice.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also opt for home delivery within 24 to 48 hours depending on availability. Enjoy this unique experience at Hôtel Riviera.
How can I track my order?
You can track your order by logging into your account on our website. The Hôtel Riviera gift boxes are sent immediately in digital format, and the lucky recipient can book their dates directly with the establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is sent immediately in digital format or to your home for in-person delivery. Enjoy this unforgettable experience at Hôtel Riviera.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital format and within 48 hours for the physical version. Your Hôtel Riviera gift box is thus ready to be offered without delay.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the Hôtel Riviera establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Hôtel Riviera's gift boxes allow you to enjoy an unforgettable experience, with stays, wellness moments, or gourmet getaways. You can choose from a selection of boxes to offer a romantic weekend, a family stay, or a rejuvenating escape, with spacious and bright rooms combining elegant design and absolute comfort.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of Hôtel Riviera. Our boxes include stays, wellness moments, or gourmet getaways, offering an unforgettable experience in Aix-les-Bains.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our gift boxes offer flexibility to book your dates at your convenience, at our establishment Hôtel Riviera.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of Hôtel Riviera. You can book your dates directly with the establishment to fully enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at Hôtel Riviera.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The exact terms are indicated at the time of booking, at our hotel Hôtel Riviera.
Can I convert my gift box into a gift card?
The Hôtel Riviera gift boxes cannot be converted into gift checks. They allow you to book a wellness, gastronomic experience or a stay at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Hôtel Riviera offers special gift boxes for events like Valentine's Day, Christmas, or weddings, featuring romantic stays, gourmet getaways, and wellness moments. Discover our online selection to give an unforgettable experience to your loved ones, with options tailored to each occasion, at our Hôtel Riviera establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes for special occasions like birthdays, bachelorette or bachelor parties, or getaways with friends. Our offers include romantic stays, wellness moments, and gourmet escapes for unforgettable experiences at Hôtel Riviera.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Hôtel Riviera gift boxes are official and guaranteed without intermediaries. You benefit from the best rates by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format or to your home. The lucky recipient can book their dates at the Hôtel Riviera.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are the same as those offered by the Hôtel Riviera establishment, such as access to the aqua-relaxation area, treatments and massages, or meals at the L'Alchimiste restaurant. The gift boxes offer an unforgettable experience, identical to the one you could book directly on site.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and reservation conditions at the hotel-restaurant. The Hôtel Riviera gift boxes include various services such as massages and facial treatments, but changes are subject to confirmation upon reservation.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer, directly to our establishment, Hôtel Riviera.
Is online payment secure?
Online payment for your gift box is entirely secure on our platform. You benefit from the best rate by purchasing directly from the Hôtel Riviera establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment, Hôtel Riviera.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience within our establishment, including romantic stays, wellness moments or gourmet getaways. Each box allows you to enjoy an overnight stay, a meal or access to our 1000 m² spa, fully renovated, within the Hôtel Riviera.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your Hôtel Riviera gift box.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery or a personalized gift voucher at home, depending on your choice. Enjoy this unforgettable experience at Hôtel Riviera.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of Hôtel Riviera gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Hôtel Riviera, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the Hôtel Riviera website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your purchase of a gift box, we accept payment by credit card, PayPal, Apple Pay, and Google Pay. Take advantage of this simplicity to offer an exceptional moment to your loved ones at our Hôtel Riviera establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Hôtel Riviera. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
We accept Visa, Mastercard, and American Express credit card payments for your Hôtel Riviera gift boxes.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and terms of use in the legal notices of our official Hôtel Riviera store.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with the Hôtel Riviera establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Hôtel Riviera establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will then be included with the shipment. Take advantage of this attention to make your gift even more unique, at Hôtel Riviera.
Can we add options to your gift box offers?
The Hôtel Riviera gift boxes can be customized to your liking, with various options depending on the chosen formulas. For example, you can add couple's massages or gourmet dinners to enhance the experience. The details of the available options are specified when customizing your Hôtel Riviera gift box.
Do you offer premium packaging for gift boxes sent by mail?
For an extra touch of elegance, Hôtel Riviera offers premium packaging for your gift boxes sent by mail, customizable to your liking.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion, such as a birthday or a wedding. Hôtel Riviera's gift boxes include romantic stays, wellness moments, and gourmet getaways, perfect for any occasion.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box purchased online, have your order number ready and check the purchase conditions. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Hôtel Riviera.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. The digital gift box is immediately sent by email, which avoids any risk of loss. For any questions, our establishment Hôtel Riviera is at your disposal.
Can partially used gift boxes be refunded?
Partially used Hôtel Riviera gift boxes are non-refundable. The terms of use are specified at the time of purchase and guarantee an unforgettable experience in our establishment.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions specified at the time of purchase. Hôtel Riviera offers a varied selection of gift boxes for all pleasures, to find the ideal experience for your loved ones.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Hôtel Riviera gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the conditions specified at the time of purchase. At Hôtel Riviera, you can offer stays, wellness moments or gourmet getaways for an unforgettable experience.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we kindly ask you to provide us with a photo as soon as possible so that we can process your request quickly according to the conditions of our establishment, Hôtel Riviera.
Can I get a refund for a gift box if I change my mind after purchase?
The Hôtel Riviera gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale. We invite you to think carefully about your choice before proceeding with the purchase, in order to offer an unforgettable experience to your loved ones.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the voucher before its expiration date, it will no longer be usable. We recommend checking the validity conditions at the time of purchase to know any possible extension options, at our establishment Hôtel Riviera.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of Hôtel Riviera. The details are specified at the time of purchase.
How can I redeem the cashback?
To use your gift box, you can directly book your dates at the Hôtel Riviera establishment. The box includes various services such as stays, spa access, or restaurant dinners, depending on the option chosen.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At Hôtel Riviera, we refund you within 14 days after receiving your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Hôtel Riviera gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our Hôtel Riviera establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift packages according to the establishment's conditions. To fully enjoy your stay, check the available dates when booking at Hôtel Riviera.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of Hôtel Riviera. We recommend that you book as soon as possible to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password to access your account at Hôtel Riviera.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Hôtel Riviera, have the number that appears on it ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Our romantic weekend and gourmet weekend gift boxes include specific services for an exceptional stay. To fully enjoy your experience, check the available dates with Hôtel Riviera.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Riviera is possible on public holidays, subject to the availability of the establishment. Our spacious rooms and our 1000 m² wellness area, including heated pool, sauna, hammam, and massages, are designed to offer you an unforgettable experience, even on public holidays. Make the most of your stay at Hôtel Riviera.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with Hôtel Riviera.
Can I book online with my gift voucher?
To book online with your gift box, you can directly choose your dates with the Hôtel Riviera establishment.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box. Hôtel Riviera is at your disposal to assist you with this process.
Can I make a reservation by email with my gift box?
Booking with a gift box at Hôtel Riviera can be made by email, subject to the establishment's conditions.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the Hôtel Riviera establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra massages or additional meals, are at your own expense. The conditions of the Hôtel Riviera establishment are detailed in your gift voucher.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for an unforgettable experience at our establishment, Hôtel Riviera.
Can my gift box be used all at once?
Your gift box for Hôtel Riviera can be used in one go. You can fully enjoy the experience offered, whether it's for a romantic stay, a spa day, or a gourmet dinner. Enjoy your exceptional moment at Hôtel Riviera.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for an unforgettable experience at our Hôtel Riviera establishment in Aix-les-Bains, including stays, wellness moments, or gourmet getaways according to your choice.
Is my gift box valid in only one establishment?
Your gift box is valid at our establishment, Hôtel Riviera in Aix-les-Bains, located just steps away from Lac du Bourget and only 200 meters from the train station.
Is an upgrade possible with an additional fee using my gift box?
Your room upgrade is possible depending on availability and the establishment's conditions. It may be offered with an additional charge during your booking at our Hôtel Riviera.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You can enjoy the wellness, gastronomic, or stay experience offered by our establishment, Hôtel Riviera.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified on your Hôtel Riviera gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Riviera, you may be asked to present an ID to validate your reservation made with a gift box. Our establishment, located in Aix-les-Bains, offers you elegant rooms, a 1000 m² spa, and a gourmet restaurant for an exceptional stay.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. For a pleasant stay at our 4-star hotel, we invite you to check directly with Hôtel Riviera.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and enjoy our 4-star hotel, spa, or restaurant according to the gift box you have received. The reservation conditions are specified at the time of purchase, at our establishment Hôtel Riviera.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy an unforgettable experience at Hôtel Riviera.
Is my gift card divisible? Can I use it multiple times?
The Hôtel Riviera gift boxes can be used in multiple occasions, depending on availability and the establishment's conditions. This way, you can fully enjoy your relaxation and gastronomy experience at your own pace, at our Hôtel Riviera.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Riviera are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the type of room or package booked, we invite you to verify them during your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy romantic stays, access to our 1000 m² spa with heated pool, sauna, hammam, and massages, or dinners at the L'Alchimiste restaurant. Discover the details of your Hôtel Riviera gift box.
What is the difference between a gift box and a free amount voucher?
A gift box from Hôtel Riviera offers a choice among predefined experiences, such as overnight stays, meals, or spa sessions, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility to customize your stay.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the usage conditions and fully enjoy your experience at Hôtel Riviera.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when making a reservation at Hôtel Riviera. Specific conditions may vary depending on the chosen box, we invite you to consult them before booking.
Can the gift box be transferred to a third party?
The Hôtel Riviera gift box can be given to a third party. It is possible to customize the box with all your wishes, and the lucky recipient will be able to book their dates at the Hôtel Riviera establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. Validity is usually indicated on the box at the time of purchase. For an unforgettable stay, discover our gift boxes at Hôtel Riviera.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of the gift box, a duplicate or a digital box will be sent to you after verification of your details and order number. Hôtel Riviera gift boxes are sent immediately in digital format or to your home address, depending on your choice.
What is the validity period of a gift box?
The validity period of an Hôtel Riviera gift box is 1 to 3 years depending on the type of gift box chosen. This period is indicated in the general terms and conditions of our establishment, Hôtel Riviera.
Are children allowed?
Hôtel Riviera accommodates children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the Hôtel Riviera establishment.
Is the spa access private?
Access to the spa at Hôtel Riviera is not private. It includes the aqua-relaxation area with a heated pool, massage jets, sauna, hammam, and jacuzzis, as well as treatments and massages in one of the available cabins.
What types of gift boxes do you offer?
We offer gift boxes for stays at a 4-star hotel, romantic getaways, wellness experiences, and gourmet escapes. You can choose from options such as romantic nights, spa access, or gourmet dinners. These gift boxes are perfect for special occasions or simply to make someone happy, and are available at our establishment, Hôtel Riviera.